Arrival & Departure Times
Check-in and check-out times
- Check-in: 12:00 PM
- Check-out: 08:00 AM
Guests are expected to arrive and depart at the times above. Any change must be arranged in advance with our reservations team.
Cancellation Policy
Travel plans change, and we would rather be flexible about it than rigid.
- Free cancellation: cancel up to 10 days before departure at no charge.
- Guaranteed credit option: cancel less than 10 days before departure and a 25% cancellation fee applies, but that amount is issued as a credit toward a future cruise, valid for 12 months from your original booking date.
All cancellation requests must be sent by email to info@fleurdahabiya.com.
Payment Policy
To secure a booking on Fleur, the following terms apply:
- 50% deposit is required to confirm the booking payable within 5 days of receiving this confirmation.
- The remaining 50% balance is due one month prior to departure.
Payments are made to:
- Bank name: National Bank of Egypt. Mosadak Branch
- Bank address: 3.5 Mosadak Street, Dokki, Giza, Egypt
- Account name: The Egyptian Company For Sailing Ships
- IBAN (EUR): EG940003018530603085535010180
- IBAN (USD): EG800003018530603085535000150
- SWIFT code: NBEGEGCX185
General Conditions
Reservations
Booking requests can be sent through this website or by email to info@fleurdahabiya.com. A request submitted on the website is an enquiry, not a confirmed booking. We check availability and reply back
Rates
Rates are quoted per cabin, in euros, for the voyage stated, and vary by season. The rate shown on the website for your chosen dates is the rate that applies, and it is confirmed in writing when we accept your booking.
Refunds
Refunds, where applicable, are processed to the same account used for the original payment within 14 business days. No refunds are provided for no-shows.
Responsibility
Fleur Dahabiya acts solely as an agent in providing accommodation and transportation. We are not liable for injury, illness, loss, delay or expense caused by events beyond our control, including natural disasters, strikes, civil disturbance, transport delays, government action, or changes made by hotels and other third-party providers.
Changes to the itinerary
The Nile is a working river. Water levels change, the Esna Lock closes for maintenance, and the authorities occasionally restrict movement at short notice. Where that happens we substitute something of comparable interest and tell you as soon as we know.
Children policy
Children are welcome aboard Fleur. Children aged 6 to 12 sharing with parents receive a 10% reduction. Suites can accommodate two adults and one child; standard double cabins take a maximum of two guests. Please tell us the ages of any children when you book so we can arrange cabins properly.
Occupancy
Fleur has seven cabins and carries a maximum of fourteen guests. All cabins are non-smoking; smoking is permitted only in the designated area on the open deck.
Special requests
If you have dietary requirements, accessibility needs or any other request, tell us at the time of booking. We do our best to accommodate, though we cannot guarantee every request will be possible.
Health and fitness to travel
Fleur is a small wooden boat. Access is by gangway, there are steps between decks and no lift, and temple visits involve uneven ground. There is no doctor on board, though we sail close to towns along the Nile and can arrange access to medical services quickly if needed. If anyone in your party has a condition affecting mobility, please tell us before booking.
Travel insurance
We strongly recommend comprehensive travel insurance covering medical treatment, repatriation and cancellation.
Passports and visas
Holding a valid passport and the correct Egyptian visa is the guest's responsibility. Requirements vary by nationality and change, so check the official Egyptian government guidance close to your travel date.
Tipping
Gratuities for the Egyptologist guide and the Dahabiya crew are included in the cruise rate. There is nothing further to pay at the end of the voyage. If a member of the crew has looked after you especially well and you wish to add something personally, that is entirely at your discretion.
Complaints
If something is wrong during your cruise, tell a crew member or contact our office immediately. Almost everything can be fixed on the spot, and very little can be fixed afterwards. Unresolved matters may be addressed to the Egyptian Travel Agents Association or the Ministry of Tourism on your return.
Acceptance of Terms
By making a reservation and completing payment you acknowledge that you have read, understood and accepted these terms and conditions. They form a binding agreement between you, the guest, and Fleur Dahabiya.
Contact
The Egyptian Company for Sailing Ships
25 Omar bin Abdulaziz Street, Luxor, Egypt
info@fleurdahabiya.com
+20 105 558 5053