This Privacy Policy describes how Fleur Dahabiya ("we", "us" or "our") collects, uses and discloses your information when you use our website and services, and explains your rights under applicable law.
By accessing or using our service you agree to the collection and use of information in accordance with this policy.
Interpretation and Definitions
Interpretation
Words with capitalised first letters have the meanings defined below. These definitions apply whether they appear in singular or plural form.
Definitions
- Company: refers to Fleur Dahabiya, operated by The Egyptian Company for Sailing Ships, trade licence 59300.
- Cookies: small files stored on your device that help a website function and remember preferences.
- Country: refers to Egypt.
- Device: any device such as a smartphone, tablet or computer used to access our service.
- Personal Data: any information that identifies you or can be used to identify you.
- Service: the website and services of Fleur Dahabiya, accessible at https://fleurdahabiya.com.
- Service Provider: any third party that processes data on our behalf.
- Usage Data: data collected automatically from your interaction with our service.
- You: the individual or entity accessing our service.
Collecting and Using Your Personal Data
Personal Data
When you send a booking request we collect:
- Full name
- Email address
- Phone number and country
- Booking preferences. Departure date, cabin type, number of cabins
- Anything else you choose to tell us in the notes field or by email
We do not collect passport numbers or payment card details through this website.
Usage Data
Collected automatically by our web server:
- Your IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Time spent on pages
- Device identifiers
Tracking Technologies and Cookies
We use cookies and similar technologies. Cookies can be:
- Session cookies: deleted when you close your browser
- Persistent cookies: remain on your device until deleted
Types of cookies used on this site:
- Essential cookies: enable core site functionality
- Preference cookies: remember settings such as a chosen date
You can control cookies through your browser settings. Disabling them may affect some features of the site.
Use of Your Personal Data
We may use your personal data to:
- Provide and manage our cruise booking services
- Process reservations and payments
- Communicate with you about your enquiry or booking
- Prepare for your arrival. Dietary needs reach the cook, bed preferences reach the steward
- Improve our website and what we offer
- Comply with legal obligations
We do not add you to a mailing list from a booking enquiry.
Sharing Your Information
We may share your data with:
- Service providers who run our operations. Web hosting, email, reservation system
- Our crew, only so far as they need it to look after you on board
- Affiliates under our control who respect this policy
- In the case of a business transfer such as a merger or acquisition
- With your consent
We do not sell your personal data to third parties.
Retention of Data
We retain personal data only as long as necessary:
- To fulfil the purpose it was collected for
- To comply with legal and accounting obligations
- For security or operational analysis
Transfer of Your Personal Data
Your information may be stored or processed outside your location, including on servers in Egypt and the European Union. We ensure it is protected and transferred in accordance with this policy and applicable data protection law.
Deleting Your Data
You can request deletion of your personal data by contacting us at info@fleurdahabiya.com. Please note we may retain some data to meet legal or security obligations.
Security of Your Personal Data
The site runs over HTTPS and access to booking records is limited to the people who need it. We use commercially acceptable measures to protect your information, but no system can guarantee complete security.
Children's Privacy
Our services are not directed at children under 13 and we do not knowingly collect their data. Bookings involving children are made by an adult, who provides ages so we can arrange cabins appropriately. If we learn we have collected data from a child without parental consent, we will delete it.
Third-Party Links
Our website may link to third-party sites, including our virtual tour provider. We are not responsible for their privacy practices. Review their policies before providing personal data.
Changes to This Privacy Policy
We may update this policy from time to time. Changes are posted on this page with an updated date, and we recommend checking it periodically. If significant changes are made we will notify you by email or a notice on the website.
Contact Us
If you have questions or requests regarding this policy:
- By email: info@fleurdahabiya.com
- On our website: https://fleurdahabiya.com
- By phone: +20 105 558 5053